Warranty & Returns

12-Month Product Warranty

All products are covered by a 12-month warranty against manufacturing defects.

For all approved warranty claims, customers are responsible for the cost of returning the product to us. We will inspect the product and, where the warranty applies, repair or replace it at our discretion.

This warranty is provided in addition to your rights under the Australian Consumer Law.

If your product is faulty, damaged during shipping, or we supplied the wrong item, please contact us within 30 days of delivery.

After assessment, we will provide a repair, replacement or refund where required under the Australian Consumer Law.

We strongly recommend requesting our FREE Fitment Check before placing an order.

Even if the vehicle make and model are the same, differences in model year, trim level, factory audio system or optional equipment may require different wiring harnesses, CANBUS modules or other accessories.

If you place an order without requesting a Fitment Check or without verifying compatibility using the product description, you accept responsibility for ensuring compatibility.

If the supplied product is correct and free from defects, but the incorrect item was ordered, we may accept the return at our discretion.

If approved, a 70% refund of the purchase price will be issued, provided the product is unused, uninstalled and in brand-new condition. Return shipping costs are the customer’s responsibility.

We do not accept returns or refunds simply because you change your mind or no longer want the product.

Products that have been installed, modified or used are non-refundable unless required under the Australian Consumer Law.

Please report any shipping damage within 48 hours of delivery and provide clear photos or videos.

If the damage is confirmed to have occurred during shipping, we will provide a replacement or full refund.

Fraudulent claims may be refused.

Before shipping: Full refund.

After shipping: If approved, a 70% refund may be issued, provided the product is returned unused and in its original condition. Return shipping costs are the customer’s responsibility.

Where damage may relate to wiring, incompatible parts, modification, impact, water ingress or misuse, we may request photos, videos or other reasonable evidence before assessing the claim.

Self-installation is entirely at the customer’s own risk.

We are not responsible for any damage caused by incorrect installation, improper wiring, vehicle modifications or third-party installation, except to the extent that liability cannot lawfully be excluded.

By placing an order, you acknowledge that you have read and agree to this Warranty & Return Policy.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.