Perth product & fitment supportAustralia-wide delivery
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Frequently Asked Questions

Clear information for shopping, delivery and product support.

Frequently asked questions

Answers before you choose a vehicle electronics upgrade.

Product fitment can depend on the dashboard, factory audio, connectors and retained functions. Contact Sky Auto when the vehicle is not an exact match for a published listing.

01

How do I confirm that a head unit fits?

Send the make, model, build year, trim where known and clear photos of the current dashboard. Include the factory screen, surrounding buttons, air-conditioning controls and any original amplifier or premium-audio branding.

02

Why can the same model year use a different kit?

Manufacturers may change the fascia, connector, camera system or factory audio during the same year. Australian-delivered and imported vehicles can also use different equipment.

03

What is the difference between 2GB, 4GB and 6GB RAM?

RAM affects multitasking and how smoothly demanding apps run. Storage holds apps, offline maps and media. The processor and software optimisation also matter, so compare the complete configuration rather than RAM alone.

04

Can the factory reverse camera be retained?

Sometimes. The answer depends on the camera voltage, connector and video signal. Some vehicles require a retention harness or signal converter, while others are better suited to a replacement camera.

05

Will the steering-wheel controls still work?

Supported controls normally require the correct CANBUS or steering-control interface and correct configuration. Not every original button is guaranteed without checking the vehicle system.

06

Is wireless CarPlay better than wired CarPlay?

Wireless connection is convenient for short trips. Wired connection can be more stable and charges the phone at the same time. Many customers use both depending on the journey.

07

Can I install the product myself?

That depends on experience and the vehicle. Disconnect power safely, protect the trim and do not force a connector. Professional help is recommended when the vehicle uses a factory amplifier, camera integration or complex data network.

08

What should be tested before the dashboard is reassembled?

Test sound, radio, microphone, CarPlay or Android Auto, steering controls, reverse camera, illumination, USB, vehicle settings and every retained factory function.

09

How are delivery charges and timing confirmed?

Final delivery options must be shown during the completed checkout setup. Contact Sky Auto before ordering if the destination or product requires special handling.

10

What information should I send for support?

Include the order number where applicable, vehicle details, product model, clear photos and a precise description or short video of the issue. Do not continue an installation when parts or wiring do not match.

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